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DATEK TELECOM S.A.

CTI Computers

Datek Telecom is a leading developer and supplier of standards-based communications platforms for: Interactive voice response (IVR), Call center/virtual call center, Multimedia messaging, Interactive chat services, Call switching and routing, Integration with Internet services, Audio-Video conferencing, SMS.

Our high density, open platforms enable us to develop innovative services easily, quickly and cost-effectively. We can help you leverage your existing infrastructure or add value to a newer IP network. 
Datek is committed to open communications standards and to building true multi-application, multi-channel platforms.

Datek will advise you on what type of service you require and which technologies you should cover. 
We can to combine any of our standard range of applications into a single, open call handling platform. If our standard applications do not 

 Tailor made

 Solutions

 *

Datek supplies sophisticated communications solutions that help private companies, government agencies and educational organizations to improve their communications and to reduce costs. Solutions are available that combine multi-applications technologies such as: follow me, voice, fax, fax and email messaging, auto-attendant and call handling. Again, these techniques are used to enhance customer service, improve efficiency and reduce communications costs.

Datek's solutions converged communications platforms and their associated software are true multi applications platforms. Also being modular in design, it is possible to start small and to expand to include hundreds of lines with little or no waste. A Datek platform provides the future proofing you and your business needs.

The solutions combine voicemail, automated attendant, personal numbers and fax capabilities in a single integrated business system:
    • Call center/contact center
    • Virtual call center
    • IVR 
    • Interactive chat services 
    • Voice and fax messaging 
    • Call routing and switching 
    • Integration with Internet services 
    • Audio conferencing 
    • VoIP 
    • SMS 
    • Status messaging 

Datek’s corporate solutions unified messaging and voice mail systems for both departmental and corporate-wide applications is scaleable from two lines to hundreds of lines and supports: 
    • Personal number 
    • Auto attendant 
    • Voice, fax and email 
    • Fax mail 
    • Visual messaging 
    • Email integration 
    • IVR services 
    • Message notification 
    • Date and time stamp 

Advanced options 
Consort offers users a number of advanced productivity options when combined with desktop telephony. There is, for instance, an option that enables customers to receive notification of waiting voice mail and fax messages via their in-house e-mail system.